Helpdesk Support Specialist
Division : Insulet Corporation
Location : Insulet Corporation, Billerica MA US 01821
Job Type : Full Time
Career Level : Experienced (Non-Manager)
Job Description :
Position overview:                        
Responsible for supporting Insulet Corporation and Neighborhood Diabetes end users as part of the Global Infrastructure Helpdesk Team.
  • Respond to requests for technical assistance in person, via phone, and electronically.
  • Diagnose and resolve technical hardware and software issues via the helpdesk system.
  • Research questions using available information resources.
  • Advise user on appropriate action and clearly set expectations.
  • Log all help desk interactions.
  • Analyze helpdesk data and provide improvements.
  • Identify and escalate situations requiring urgent attention to IT Management.
  • Document resolutions within helpdesk knowledgebase.
  • Stay current with system information, changes and updates.
Knowledge / Education
  • Strong qualitative and analytical skills.
  • 2+ years of desktop support experience preferred.
  • The ability to troubleshoot and problem solve using a variety of support resources a must.
  • 2+ years of supporting Microsoft Windows OS and Applications.
  • Knowledge of Industry Standards.
Desired Skills
·         Task Oriented and require attention to detail.
  • Excellent customer service and communication skills.
Physical Requirements
Must be able to lift and transfer monitors and desktop systems (~20 pounds). 

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